The New Gold Standard

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5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company.

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Beskrivelse

When it comes to quality, style, and service, The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience.

This book features the five key principles behind The Ritz-Carlton Hotel Company’s success and customer service innovations. It is intended for executives and managers at all levels.

Written by Joseph A. Mitchelli.

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